The 100% Ironclad Delivery Guarantee

The Guarantee at a glance

Who stands behind it: SwapSlabs, which decides claims and collects from the member at fault. What it covers: a card that never arrives, arrives empty or tampered, is the wrong card, is counterfeit, or is materially different from the listing. The most you can recover: the item's sale price or swap value, plus the shipping you paid for it. It does not pay for lost profits, later price changes or other indirect losses.

What you need to do: ship with the SwapSlabs label and tracking, keep the packaging, take the packing or unboxing photo when the deal asks for one, and open a claim on the transaction within 3 days of delivery (or within 30 days of the expected delivery date if it never arrives). What it doesn't cover is listed below under "What it doesn't cover".

Why the Guarantee exists

Swapping and selling cards with a stranger only works if both sides trust that the card will actually arrive as described. The 100% Ironclad Delivery Guarantee makes that trust concrete: every member who can transact has a real payment card on file, that card backs their side of every deal, and any transaction valued over $1,000 requires both parties to pass identity verification first.

What it covers

The Guarantee applies to completed sales and swaps arranged on SwapSlabs and shipped using SwapSlabs's label and tracking. Every item must arrive exactly as described and as promised. It covers a party who:

• •Never ships the card, or ships so late it amounts to non-delivery
• •Ships the wrong card, or a card materially different from the listing (wrong player, wrong set, wrong grade, damaged, altered, or trimmed)
• •Ships an empty or tampered package
• •Ships a counterfeit card or a card they knowingly misrepresented (see the separate, tougher rule below)

Non-delivery and not-as-described

If SwapSlabs establishes on the evidence that a party defaulted through non-delivery or a not-as-described item, that party's card on file is charged the item's value — the transaction value or realized price, up to what is reasonably needed to make the other member whole — and SwapSlabs uses those funds to reimburse the wronged member. The defaulting party may also be suspended or removed.

By keeping a card on file you authorize these charges in advance. That authorization is part of the Terms of Service, and it is the reason a card on file is mandatory before anyone can swap or sell.

How the Guarantee charge works mechanically

When a dispute resolver finds a default, SwapSlabs charges the defaulting member's card on file off-session through Stripe — the same card the member authorized when they added it. The amount is the item value needed to make the wronged member whole (for a counterfeit or knowing misrepresentation, plus the premium described below).

The wronged member is reimbursed from those funds, normally to the original payment method for a purchase or as a payout for a swap. If the charge fails, SwapSlabs retries it, may use another payment method on file, may offset the amount against funds it owes the defaulting member, restricts the account until the balance is cleared, and may pursue the debt through lawful means. Every Guarantee charge is recorded on both members' payments pages.

Counterfeit and misrepresented items

Counterfeit and knowingly misrepresented items are fraud, and SwapSlabs treats them accordingly. If SwapSlabs establishes on the evidence that a member sent a counterfeit card, or a card they knew to be materially misrepresented, then:

• •The member's card on file is charged the full item value plus an authentication and handling premium
• •The wronged member is reimbursed from those funds
• •The offending account is suspended
• •The matter is referred to the appropriate law-enforcement authorities

Identity verification behind the Guarantee

Listing a card valued over $1,000, and completing any transaction — a sale or a swap — valued at more than $1,000, requires the parties involved to complete identity verification first: a government-issued photo ID (driver's license or passport) plus a live selfie for face-matching, handled by SwapSlabs's verification provider. SwapSlabs stores only the verification result and a reference; it never stores the ID image or the biometric face data.

This gate means that when a high-value card changes hands, there is a verified, real person standing behind the card on file — which is what makes the charge-on-default mechanism meaningful.

What it doesn't cover

• •Buyer's remorse or a change in a card's market value after the deal
• •The condition of an ungraded (raw) card. Raw cards are sold as shown in their photos. Our AI condition estimate is advice, not a grade, and it can be wrong. The guarantee still covers a raw card that never arrives or isn't the card in the listing, but not a dispute about its condition or grade.
• •A grade a raw card later receives from a grading company. Claims about a raw card (wrong card, or damage the photos didn't show) must be opened within 3 days of delivery, with photos, before the card is sent for grading.
• •Minor differences already disclosed in the listing or its photos
• •Transactions taken off-platform, or shipped without SwapSlabs's label and tracking
• •Loss or damage by the carrier after correct drop-off — handled through shipping insurance and the Shipping Policy, not a Guarantee charge against the sender
• •Prohibited items that should never have been listed — these are removed and enforced against, but a knowing buyer of a prohibited item is not made whole

The proof standard and the evidence to keep

SwapSlabs decides on a preponderance of the evidence — what more likely than not happened. Useful evidence includes carrier tracking, the original listing and photos, the message history, dated photos of the package and card as received (including the label and the sealed package before opening), and grading or authentication records. Keep the packaging and all materials until the transaction is fully closed.

Timeline and how to make a claim

Message the other member first. If that doesn't resolve it, open a dispute on the transaction promptly after delivery or the expected delivery date, and within any window shown on the transaction. SwapSlabs acknowledges a dispute quickly, gives both sides a set period to submit evidence and respond, and then issues a decision. Straightforward non-delivery cases resolve fastest; not-as-described and suspected-counterfeit cases can take longer because they may need authentication input. [PLACEHOLDER — publish the specific evidence window and target decision times once operations are staffed.]

SwapSlabs reviews and decides eligibility under this program; that decision is final for the Guarantee, and doesn't limit any legal rights you have against the other member.